Delivery

The only thing a seller needs from you is the e-mail address of the RSI account that should receive the gift. You give it at checkout. We never ask for your RSI password, and nobody at StarPlace ever logs into your account.

There is no delivery cost — ever. The price you see on a listing is the price you pay. No shipping, no handling, no customs, no import duty, because nothing physical crosses a border.

The listing shows the seller's own delivery estimate, and that estimate is what we hold them to. A seller who is asleep in another timezone may take longer. The clock starts when your payment is confirmed, not when the order is placed.

Your money is not with the seller while you wait. Payment is held in escrow by PayPal and is only released after you confirm you received the gift, or automatically 7 days after payment — once the seller has submitted proof of delivery — if you take no action and no dispute is open. The 7-day clock starts when your payment is confirmed, not when the seller sends the proof: delivering late does not extend it. See How It Works for the full sequence.

Open a dispute from the order page within 7 days of payment, before auto-release. Attach whatever you have — screenshots, RSI messages, the transaction ID. The seller is invited to respond, a StarPlace person reviews both sides, and the decision is binding for the release or refund of the funds held with PayPal.

The full mechanics, including your right of withdrawal and how refunds are returned, are on Returns and Refunds & Chargebacks.

Anywhere RSI's gifting system reaches, which is worldwide. A gift is sent between RSI accounts, so your physical location does not restrict what you can buy here. Local law still applies to your consumer rights — those are described on Returns.